Términos y condiciones

Idioma de las condiciones: inglés

TERMS AND CONDITIONS

YVORO GOLF | consumer sales in the EU

Effective from: 19 October 2026

Version: yvoro-en-2026-10-19-v2

1. Scope of the Terms
These Terms govern sales of physical YVORO products to consumers for delivery within the European Union. Mandatory consumer rights always prevail. The language of the Terms is determined by the delivery country, independently of the website language: Czech for the Czech Republic and Slovakia, German for Germany, Austria and Luxembourg, and English for other EU countries. The version presented to the customer before ordering governs the purchase.

2. Product and pre-contract information
The goods are YVORO sunglasses with accessories listed on the product page, in particular a case, pouch and cleaning cloth. Main characteristics, package contents, availability and restrictions are shown online. Images are illustrative. Normal screen, colour or production variations do not limit statutory remedies if goods do not match their description.

Before ordering, the customer checks the product, quantity, price, contact and delivery information and should report any obvious error promptly.

3. Order and contract formation
Submitting an order is a binding offer to buy and creates an obligation to pay. The purchase contract is concluded when the customer receives YVORO's email confirming that payment was successful. Until then YVORO may reject the order, particularly if goods are unavailable, payment fails, delivery is impossible or misuse is reasonably suspected.

After formation, the customer receives confirmation on a durable medium. If YVORO exceptionally cannot fulfil an accepted order, it will notify the customer promptly, refund payments received and preserve any further statutory remedies.

Receiving an order or returning from the payment gateway does not confirm payment. YVORO verifies the payment result with Comgate. Until verified, the order remains pending; closing the window or a temporary connection failure does not automatically cancel it.

If Comgate confirms a final payment failure or cancellation, including expiry, the unpaid order is cancelled and the goods reservation is released. A customer's cancellation request is first checked against the payment status. A confirmed payment cannot be overwritten by an unverified cancellation. We notify the customer by email of cancellation and its reason. A further purchase attempt requires a new order; a definitively cancelled order is not reopened. This does not affect the consumer's rights after a purchase contract has been concluded.

4. Price and payment
The final product price, currency, applicable taxes and delivery charge are displayed before the order is submitted. YVORO is not registered for VAT. No charge is payable unless disclosed in advance. Payment is made in EUR through the Comgate payment gateway by card or, where offered on the payment page, using Apple Pay or Google Pay. Wallet availability depends on the device, browser and payment provider's conditions. After submitting the order, the customer is redirected to Comgate's secure payment page to enter card details or confirm payment in an available wallet, and then returns to the shop. Standard 3D Secure applies; the issuing bank decides whether additional authentication is required. YVORO does not receive or store complete card details. The customer's bank may apply its own exchange rate or fee.

Payment gateway provider: Comgate, a.s., Gočárova třída 1754 / 48b, Hradec Králové. Information: https://www.comgate.eu/cs/platebni-brana. Payment enquiries and complaints: podpora@comgate.cz, +420 228 224 267. YVORO handles complaints about goods, withdrawal from the contract and order enquiries at support@yvoro.eu.

5. Delivery and receipt
YVORO delivers only to addresses in the EU. Currently available countries, delivery methods, prices and estimated delivery times are listed on the Shipping and payment page and during checkout; both use the same delivery offering. Before submitting a binding order, the customer sees the selected delivery method, its price and the final total. Unless agreed otherwise, goods are delivered without undue delay and no later than 30 days after contract formation. Risk passes when the consumer or a nominated person other than the carrier physically receives the goods.

6. Fourteen-day withdrawal
A consumer may withdraw without giving a reason within 14 days after the consumer or a nominated person receives the goods. Before the deadline it is enough to send a clear statement to support@yvoro.eu, post it to the Seller, or use an online withdrawal function where available for that purchase. The model form below may be used but is not compulsory.

Goods must be sent back within 14 days after withdrawal. The consumer pays direct return costs unless YVORO states otherwise; faulty or incorrect goods follow statutory rules. Goods may be inspected as in a shop. The consumer is liable only for diminished value caused by handling beyond what is necessary. Where reasonably possible, return eyewear clean, undamaged and complete with accessories and packaging.

7. Reimbursement
After valid withdrawal, YVORO reimburses payments received, including the least expensive standard delivery offered, within 14 days using the original method unless another no-cost method is agreed. Reimbursement may be withheld until the goods or evidence of dispatch is received, whichever is earlier. Any premium for a more expensive delivery choice is not reimbursed.

8. Conformity and complaints
YVORO is responsible for goods conforming to the contract at delivery. A consumer may invoke remedies for a lack of conformity appearing within two years, or longer protection under mandatory law of the consumer's country. Depending on the law and circumstances, remedies include repair or replacement and, where conditions are met, a price reduction or termination. No commercial guarantee is offered beyond statutory rights.

Submit a complaint to support@yvoro.eu or the Seller's address, preferably with the order number, issue description and useful photographs. YVORO confirms receipt and handles it without undue delay; where Czech consumer law applies, within 30 days unless a longer period is agreed.

9. Liability
Nothing excludes liability or rights that cannot legally be limited. For consumer purchases, and only where permitted by applicable law, YVORO is not liable for business losses or indirect losses that were not reasonably foreseeable. The customer must use and maintain the product according to supplied instructions.

10. Governing law and ADR
Czech law governs without depriving consumers of mandatory protection in their country of habitual residence. The parties first try to resolve disputes through support@yvoro.eu. The Czech out-of-court dispute body is the Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Gorazdova 1969/24, 120 00 Prague 2, Czech Republic, adr@coi.gov.cz, coi.gov.cz/informace-o-adr/. Consumers may also use an eligible body in their country where the rules permit.

11. Personal data
Personal-data processing is described separately in the Privacy Policy at yvoro.eu/en/privacy. Cookie rules are at yvoro.eu/en/cookies. Those notices are not part of the purchase contract and do not change rights under these Terms.

12. Seller, changes and contact details
The version provided before ordering applies to that purchase. YVORO may amend Terms only for future orders.

The seller and operator of yvoro.eu is Ing. Yvonna Hojerová, a natural person conducting business under the Czech Trade Licensing Act, company ID 01652052, registered office U Kamencového jezera 5905, 430 01 Chomutov, Czech Republic ("YVORO" or the "Seller"), registered in the Czech Trade Licensing Register. No VAT ID has been assigned. General contact: info@yvoro.eu; support, withdrawals and complaints: support@yvoro.eu; tel. +420 731 720 002.

MODEL WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the contract)
To: Ing. Yvonna Hojerová, U Kamencového jezera 5905, 430 01 Chomutov, Czech Republic, support@yvoro.eu
I hereby give notice that I withdraw from my contract for the following goods: ____________________
Order number: __________  Ordered / received on: __________
Consumer name: ____________________
Consumer address: ____________________
Date: __________  Signature (only if sent on paper): ____________________